Search Results for: worst-managed

The Nation’s Worst-Managed Transit Agency

By | | Transportation, Urban areas
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Eight years ago, the Antiplanner argued that San Jose’s Valley Transportation Authority was the nation’s worst managed transit agency, a title endorsed by San Jose Mercury writer Mike Rosenberg and transit expert Tom Rubin.

However, since then it appears that the Washington Metropolitan Area Transit Authority (WMATA or just Metro) has managed to capture this coveted title away from San Jose’s VTA. Here are just a few of Metro’s recent problems:

  1. Metro’s numerous service problems include a derailment in August that resulted from a flaw in the rails that Metro had detected weeks previously but failed to fix;
  2. Metro spent hundreds of millions of dollars on a new fare system but now expects to scrap it for lack of interest on the part of transit riders;
  3. One of Metro’s power transformers near the Stadium/Armory station recently caught fire and was damaged so badly that Metro expects to have most trains simply skip that station stop for the next several weeks to months;
  4. Metro’s fleet of serviceable cars has run so low that it rarely operates the eight-car trains for which the system was designed even during rush hours when all the cars are packed full;
  5. WMATA’s most recent general manager, Richard Sarles, retired last January and the agency still hasn’t found a replacement, largely due to its own ineptitude;
  6. Riders are so disgusted with the system that both bus and rail ridership declined in 2014 according to the American Public Transportation Association’s ridership report;
  7. Metro was so unsafe in 2012 that Congress gave the Federal Transit Administration extra authority to oversee its operations;
  8. That hasn’t fixed the problems, so now the National Transportation Safety Board (NTSB) wants Congress to transfer oversight to the Federal Railroad Administration, which supposedly has stricter rules.

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The Worst-Managed City

By | | City planning, News commentary
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Ask progressives what they think is the nation’s most-progressive city, and many are likely to mention San Francisco. Not coincidentally, the progressive SF Weekly argues that San Francisco is also the nation’s worst-managed city.

Welcome to San Francisco, where per capita budgets climb halfway to the stars.

The city spends more than $8,000 per capita, compared with less than $7,200 by New York and less than $3,000 by Philadelphia and Denver. The Weekly suggests that most of the difference is waste. (In San Francisco’s defense, San Francisco is a combined city-county government and its budget includes a lot of services, such as public transit, not included in Philadelphia or Denver budgets.)

Still, “even other liberal places wouldn’t put up with the degree of dysfunction they have in San Francisco,” says faithful Antiplanner ally Joel Kotkin. “In Houston” — which both Kotkin and the Antiplanner admire — “I assume you’d get shot” if you did so poorly.

There are a lot of problems with the city, but one of the biggest is public employees unions. Unions were probably important in providing workers with a balance against large corporations. But the potential corruption of unions with the dysfunction of government is a recipe for disaster.

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The Nation’s Worst-Managed Transit Agency

By | | Follow up, Transportation
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It turns out that the Antiplanner is not the only transit observer who thinks that San Jose’s Valley Transportation Authority is the nation’s worst-managed transit agency. Tom Rubin, an accountant who has audited many transit agencies and seen them from the inside out, agrees.

In a PowerPoint show (17MB, or try this 2.5MB PDF) given to the Preserving the American Dream conference in San Jose last weekend, Rubin shows that VTA ranks among the bottom two or three transit operators by such performance criteria as farebox recovery (the percentae of costs paid by fares), average passenger loads, subsidy per rider, and subsidy per vehicle mile.

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Worst-Managed Transit Agency Takes Another Turn for the Worse

By | | Transportation, Urban areas
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San Jose’s transit agency, the Santa Clara Valley Transportation Authority (VTA), is cutting bus service again. Over the past six years, a series of financial crises have forced it to cut service by almost 20 percent, contributing to a 34-percent decline in total ridership.

Endangered transit service.
Flickr photo by Ian Fuller.

Now it is planning to eliminate another 10 percent of its bus lines. It says that its goal is to increase ridership by boosting frequencies on heavily used lines and dropping routes that run nearly empty. One route to be discontinued, for example, carries an average of just six passengers per hour.

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The Nation’s Worst-Managed Transit Agency Hires a New CFO

By | | Transportation, Urban areas
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After building more light-rail lines than it can afford to operate, the Santa Clara Valley Transportation Authority (VTA) has made so many service cuts that it has lost a third of its riders. VTA’s chief financial officer resigned after an outside audit (previously discussed here) criticized the agency for building expensive rail projects to politically powerful (but auto-liberated) neighborhoods without ensuring that the agency had the funds to operate the system.

Last June, angry voters turned down a sales-tax increase designed to help the agency get back on its feet and build more rail lines. Now, under pressure to prove they can be fiscally responsible, the board of directors has hired a new “temporary” CFO, paying him $13,600 for 39 weeks of work.

Excuse me, what was that? Not $13,600, you say, but $13,600 per week? For 39 weeks? That’s $530,400. The previous CFO only got $200,000 a year, meaning his weekly wages were less than a third of the new guy’s. No wonder he did such a lousy job — they weren’t paying him enough!

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San Jose Transit Insanity

By | | Transportation
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Someone recently asked me what I thought were the nation’s worst-managed transit projects. I suggested the Honolulu rail was number 1, the Maryland Purple Line was number 2, and BART to San Jose was number 3. But maybe I underestimated the insanity of the BART-to-San Jose line.

It’s even worse than Mr. Arnold suggests. In 2001, the Santa Clara Valley Transportation Authority (VTA) did its initial alternatives analysis comparing BART with a wide range of alternatives including buses, bus rapid transit, commuter rail, light rail, and “Diesel light rail,” which is what the FTA now calls “hybrid rail.” BART was picked because they thought it would get the most riders even though it was also by far the most expensive. Continue reading →

Derailed by Lies

By | | Transportation
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The Washington Metropolitan Area Transportation Authority (WMATA) has announced that it is “taking swift actions” to “combat the omicron variant.” What are those actions? It is cutting weekday bus service to Saturday schedules. Plus it is keeping rail service on limited schedules.

A train of derailment-prone 7000-series railcars.

How will these actions combat the omicron variant? They won’t. But WMATA doesn’t want to admit that, as a contender for the title of worst-managed transit agency in America, it purchased a bunch of rail cars that are duds and keep falling off the tracks. Because those railcars make up more than half the agency’s fleet, service alerts (at the time I am writing this) urge rail riders to “expect delays and consider MetroBus alternatives.” Continue reading →

VTA to Resume Running Light Rail — Someday

By | | Transportation
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The Santa Clara Valley Transportation Authority (VTA) announced that it is going to resume running its light-rail trains. It doesn’t know when it is going to do it, but it has a plan. The plan is pretty vague but it hints the trains might be accepting passengers again by the end of July, although the agency’s CEO admits that mid-August is more likely.

As Antiplanner readers will remember, on May 26, a disgruntled employee killed nine other VTA workers at the light-rail maintenance center and then shot himself. The shut-down of the maintenance center meant no light-rail trains could run while police were doing their investigation.

To make matters worse, VTA said it didn’t have enough bus drivers to replace light-rail service. What buses and drivers it had were dedicated to the “regular bus network that serves the majority of our riders who rely on public transit the most,” the agency said. Continue reading →

We Have No Customers So Give Us Money

By | | Transportation
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Transit agencies are stepping up their campaigns for more subsidies to make up for their lack of riders during the coronavirus pandemic. The New York Times reports that, unless Congress forks over billions more than it has already given the agencies, transit systems could experience a death spiral.

Technically, a death spiral takes place if cuts in service cause a loss of customers leading to more cuts in service. But if they don’t have any customers, they can’t spiral much further downward.

Out in California, Caltrain, which operates commuter trains between San Francisco and San Jose, has lost 95 percent of its customers. Before the pandemic, Caltrain riders earned an average of $120,000 per year, which means most of them are probably now working from home and many will probably never return to commuting. The logical thing for Caltrain to do would be to reduce service for the duration and start up again when riders return. Continue reading →

9. Ranking the Best & Worst Transit Agencies

By | | Policy brief
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The nation’s worst-managed transit systems lose 65 cents for every dollar they spend on operating costs, fill only 42 percent of their seats, carry the average urban resident just 40 round trips per year, use more energy and spew out more greenhouse gases per passenger mile than the average car, carry fewer than 14 percent of low-income workers to work, and lost 4 percent of their customers in the last four years.

Click image to download a PDF of this policy brief.

Oops — excuse me. Those are the numbers for the nation’s five best transit systems outside of New York (which is in a class by itself). The five worst systems, out of the nation’s fifty largest urban areas, lose 87 cents for every dollar they spend on operating costs, fill under 18 percent of their seats, carry the average urban resident less than four round trips per year, use more energy and spew out more greenhouse gases per passenger mile than the average Chevy Suburban, carry less than 2 percent of low-income workers to work, and lost more than 13 percent of their customers in the last four years. Continue reading →